Terms & Conditions
Effective Date: November 5, 2025
These Terms & Conditions govern the Self Space, PLLC - Client Care Program, the text messaging program operated by Self Space, PLLC ("we," "our," or "us"). By providing your mobile phone number and opting in, you agree to these Terms & Conditions.
1. Program Name and Description
Program name: Self Space, PLLC - Client Care Program
Self Space, PLLC uses this program to send care-related text messages to clients who opt in. Messages may include:
- Appointment reminders and scheduling confirmations
- Intake and assessment instructions
- Care-coordination messages from your provider or our staff
- Billing notifications and follow-ups
Consent to receive text messages is not a condition of receiving care or of purchasing any goods or services.
2. Message Frequency
Message frequency varies. You may receive recurring messages based on your appointments and your interactions with our staff, typically no more than 2 messages per month.
3. Message and Data Rates
Message and data rates may apply. Self Space, PLLC does not charge you for these text messages, but your mobile carrier's standard messaging and data rates may apply to each message sent or received. Contact your carrier for details about your plan.
4. How to Get Help or Opt Out
Reply HELP to any message for assistance. Reply STOP to any message to unsubscribe at any time.
After you reply STOP, you will receive one confirmation message and then no further messages from this program. To start receiving messages again, please CONTACT US.
Messages are supported on major US carriers, though carrier participation may change.
5. Client Support
For help with this messaging program, contact us:
Self Space, PLLC
You can also reply HELP to any message.
6. Privacy
Information collected through this program is handled in accordance with our Privacy Policy, available at https://www.selfspaceseattle.com/privacy-policy. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes.
7. Carrier Liability
Carriers are not liable for any delayed or undelivered messages. Message delivery depends on your carrier's network and your device, and we cannot guarantee that every message will be delivered.
8. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with a revised effective date. Continuing to participate in the messaging program after changes are posted means you accept the updated terms.
Self Space, PLLC (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health-related information. This Privacy Policy explains how we collect, use, and disclose information, including through our website, online forms, and SMS (text messaging) services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, mailing address, and other contact details.
Health Information (PHI): Information related to your mental health, treatment history, or other protected health information, as defined by HIPAA.
Usage Information: Browser type, IP address, pages visited, and cookies related to use of our website.
SMS Communications: If you opt in, we may collect and store SMS interactions between you and our staff or system.
2. SMS Text Messaging and Consent
By providing your mobile phone number and opting in through our website or other communication channels, you consent to receive text messages from us. These messages may include:
Appointment reminders
Intake or assessment instructions
General communications from your care provider
Billing notifications or follow-ups
Message frequency may vary. Message and data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. We will never send marketing messages via SMS without your explicit consent.
3. How We Use Your Information
We use your information to:
Provide mental health services and coordinate care
Send appointment reminders and communicate about your treatment
Respond to inquiries and support requests
Fulfill legal or regulatory obligations (including HIPAA)
Improve our services and website experience
4. Sharing and Disclosure of Information
We do not sell or share your personal or health information with third parties for marketing purposes.
We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services (e.g., customer service, scheduling, SMS delivery) under HIPAA-compliant agreements. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information:
With your consent or at your request
With health care providers involved in your care
With third-party service providers (e.g., our SMS provider) under HIPAA-compliant agreements
As required by law (e.g., in response to subpoenas, court orders, or legal obligations)
5. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your data in compliance with HIPAA, TCPA, and CTIA standards.
We retain personal and health information only as long as necessary for treatment, legal, and operational purposes.
6. Your Rights
You have the right to:
Access or request a copy of your health records
Request corrections to inaccurate information
Withdraw consent for SMS or other communication
File a complaint with us or the U.S. Department of Health & Human Services (HHS) To exercise your rights, please contact us using the details below.
7. Contact Us
If you have any questions about this Privacy Policy or wish to update your preferences:
Self Space, PLLC
2033 6th Avenue Suite 826,
Seattle, WA 98121
206-414-8918
connect@selfspaceseattle.com
www.selfspaceseattle.com
8. Updates to This Privacy Policy
We may update this policy periodically to reflect changes in practices or legal requirements. Any changes will be posted on this page with the updated effective date.